High-Precision CRM for
Greece's Leading Bariatric Clinic
A custom patient-relationship management ecosystem for an institution recognized with two excellence awards. Thorough, long-term follow-up for metabolic surgery, with the highest European security and privacy standards.
Excellence awards
Bariatric clinic in Greece
Patient profile
Privacy standard
The challenge
To build an infrastructure that enables the thorough, long-term follow-up that metabolic surgery requires. The largest bariatric clinic in Greece — with two excellence awards — needed a CRM that lived up to its standards.
The system had to guarantee the security of medical data and deliver an exceptional experience for both medical staff and patients at every stage of the process.
Implemented solutions
Digitized clinical excellence
360° Patient Profile and Clinical Follow-up
A complete digital record that consolidates medical history, weight progression, lab results and media files in one place. The system generates automatic alerts and workflows based on the patient's recovery milestones, making sure no critical check is missed.
Communication automation and task management
Every patient request becomes a ticket managed automatically by priority, integrating the communication history for a consistent response. The system automatically notifies patients about appointments, medication and nutritional phases through smart reminders.
Mobile-First (PWA) patient interaction
A PWA where patients log their progress, upload photos of their lab tests (processed via OCR) and communicate directly with their medical team. A two-way communication channel with built-in secure chat that keeps sensitive data private under European standards.
Management analytics dashboard
An advanced control panel that shows clinical-success statistics, patient satisfaction and staff performance in real time. Constant audit capability and data-driven decisions to keep sector leadership.
Technical differentiation
The ZDL Software hallmark
Specialized senior talent
Dozens of senior programmers who are experts in mission-critical systems and healthcare compliance.
European security and privacy
The highest levels of encryption and data protection — a fundamental requirement for high-prestige medical institutions.
OCR for lab tests
The patient photographs their lab results and the system automatically turns them into structured data.
Group backing
Part of TechIns Group's success as a strategic partner in the digital transformation of healthcare, with over 3,000 B2B clients.
European engineering that raises medical excellence to the digital realm.
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